Say Hola!
Run by a father-daughter duo, you’re in the hands of the owners themselves at Estribos! We are involved in every aspect of the business and will likely be the ones answering any of your queries. Whether it’s about our products, services, or any special requests, we take great pride in ensuring each customer receives personal attention and care.
We believe that building strong relationships with our customers is the foundation of our success, and we’re here to make your experience with us as smooth and enjoyable as possible. Our hands-on approach allows us to stay connected with the day-to-day operations, ensuring we consistently meet your needs with the highest standards.
Whilst email is the fastest way to contact us, you may also choose to get in touch via the contact form or our answer phone service below. We’re committed to responding promptly and addressing your concerns or questions.
Thank you for choosing Estribos – we’re excited to assist you!
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Repair Service
Estribos are committed to creating items that are easy to maintain, repair and resize where possible.
Size Guide
Helpful information to ensure you receive the best-fitting product on your first try.
Care Instructions
Crafted from durable materials, our items are built to stand the test of time and can be easily maintained when needed.
FAQs
If you wish to exchange an item, we are committed to ensuring our products are worn with pride and want to make the process as easy and reasonable as possible for you. We have no time limit on our exchange policy, and we don’t require a receipt as proof of purchase, as long as the item is in unused condition.
To initiate an exchange, simply return the item to us at the address below, along with a note that includes your full contact details, return delivery address, and the exchange requested. Full exchange information is also included on the flyer packaged with your order.
Estribos Argentina
25 Poveys Close,
Burgess Hill,
West Sussex
RH15 9TB
Please note: The returned item remains your responsibility until it reaches us. For your protection, we recommend using a recorded delivery service that insures the value of the goods.
For international exchanges, please email us in advance for detailed customs, duty, and shipping instructions. If this step is not followed, any import taxes or duties incurred will be passed on to you.
Prefer not to post? Our returns address is a private residence, but we’d be happy to arrange a time for you to exchange your order in person.
- UK Economy Service takes 3-5 working days
- UK Standard Service takes 1-2 working days
- UK Express Service takes 1 working day
- European Tracked & Signed is 7-15 working days
- European Express Delivery take 3-5 working days
- USA Tracked Standard Delivery sent via USPS can take 8-15 working days depending on location, occasionally a bit longer in certain circumstances
- USA Tracked & Signed Express Delivery sent via UPS/DHL/FedEx taking 4-7 working days depending on location
- Rest of the World Standard Delivery can take between 2-4 weeks or more depending on local postal services
- Rest of the World Express Delivery is sent via UPS/DHL/FedEx and can take approximately 5-10 working days, however is easily monitored with tracking information
Orders placed with Standard or Economy services will be dispatched the same day if received before 12pm UK time. Orders received after 12pm will be dispatched the next working day. For Express Delivery, orders will be shipped the same day if placed by 2pm UK time.
Please note that standard dispatch times do not apply to the following:
- International orders may require up to 24 hours of handling time before dispatch
- Special Edition and Custom Design belts can take 2-4 weeks to make, plus shipping time
- Certain dog collar and lead sizes are made to order, with a production time of 2-4 weeks (as indicated in individual product listings), in addition to shipping time
- Belt sizes of 115cm and above may take 2-6 weeks to produce, depending on length and leather availability, plus shipping time
- Personalized initials on any of our in-stock belts may require an additional handling time of 5-10 days. This does not apply to special edition or custom design belts, which have set production timeframes.
If there is an issue relating to sizing/availability we will keep you informed.
Once your order has been dispatched, you will receive a shipping confirmation email. For international orders, you will also receive an update with shipping status and/or tracking information. Please check your junk folder, as tracking details are often sent directly from the courier or shipping agents (Royal Mail, Parcel2Go, Transglobal Express, FedEx, or UPS, depending on the destination and service selected).
For UK orders, tracking information will be provided directly by Royal Mail, either via text or email.
All of our orders are shipped using reliable, insured, and tracked services, ensuring both you and we have added security with proof of delivery.
About Estribos
¡Somos Únicos – We are Unique!
Specialist Artisan Beltmakers for over 30 years and Hatters since 1897. Our aim is to proudly and authentically showcase Argentine culture across the world.
Estribos Belts
We value the importance of tradition & quality above all. Hand-crafting on our own premises ensures we can maintain control, using only the highest quality materials, rather than relying on third party suppliers who may not meet our quality standards.
Hats for Town, Country & Safari!
Shop our collection of leather, suede, felt and summer hats. Individually handmade in the same Buenos Aires workshop for over a century, from start to finish – unusual amongst hatters in today’s world.
Custom Design
Our focus has always been on small scale production, embracing the attention to detail that comes with it. With our custom design service, you can create your own polo belt, dog collar and lead, horse browband, or keyring.